Shipping policy

At Authentic Mystery Kit Limited, we offer reliable tracked delivery across Ireland, the UK, Europe, and selected international destinations. All orders are processed and dispatched from our fulfilment facility in Co. Meath, Ireland.

1. Order Processing and Transit Timeframe

To work out when your order will arrive, combine our processing time with the delivery time for your region shown in section 2.

  • Order cut-off time: 2:00 PM (GMT / Irish Standard Time). Orders placed after this time begin processing on the following business day.
  • Processing time: Orders are prepared and handed over to our tracked courier partners within 1 to 2 business days (Monday – Friday).
  • Subscription dispatches: "Boardroom" subscription kits are processed and dispatched on the same calendar date as your original sign-up date, at the frequency you chose.
  • Note: We do not process or ship orders on weekends or public holidays.

2. Shipping Rates and Delivery Times

Shipping is calculated at checkout based on your delivery address, and the rates below are exactly what you will be charged. Delivery times are in business days after dispatch. All prices are in euro (EUR); if you shop in another currency, the converted amount is shown at checkout. All methods are tracked.

Republic of Ireland

  • Standard Shipping (1–2 business days): €4.99
  • Express Shipping (1–2 business days): €6.99
  • Free Shipping (1–2 business days): on orders of €100.00 and over

Northern Ireland

  • Standard Shipping (1–2 business days): €4.99
  • Express Shipping (1–2 business days): €9.99
  • Free Shipping (1–2 business days): on orders of €100.00 and over

United Kingdom (England, Scotland and Wales)

  • Standard Shipping (2–3 business days): €8.99
  • Express Shipping (2–3 business days): €14.99
  • Free Shipping (2–3 business days): on orders of €100.00 and over

Europe 1 – Belgium, France, Germany, Luxembourg, Netherlands

  • Standard Shipping (2–3 business days): €8.99
  • Express Shipping (3–5 business days): €14.99
  • Free Shipping (2–3 business days): on orders of €120.00 and over

Europe 2 – Austria, Denmark, Finland, Italy, Portugal, Spain, Sweden

  • Standard Shipping (2–3 business days): €8.99
  • Express Shipping (3–5 business days): €15.99
  • Free Shipping (2–3 business days): on orders of €120.00 and over

Europe 3 – Croatia, Cyprus, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia

  • Standard Shipping (5–8 business days): €8.99
  • Express Shipping (3–5 business days): €17.99
  • Free Shipping (5–8 business days): on orders of €120.00 and over

Europe 4 – Bosnia and Herzegovina, Serbia

  • Standard Shipping (8–10 business days): €8.99
  • Express Shipping (3–5 business days): €32.99
  • Free Shipping (8–10 business days): on orders of €120.00 and over

Europe 5 – Bulgaria, Romania

  • Standard Shipping (5–8 business days): €8.99
  • Express Shipping (3–5 business days): €19.99
  • Free Shipping (5–8 business days): on orders of €120.00 and over

Europe 6 – Liechtenstein, Norway

  • Standard Shipping (5–8 business days): €8.99
  • Express Shipping (3–5 business days): €36.99
  • Free Shipping (5–8 business days): on orders of €120.00 and over

Switzerland

  • Standard Shipping (2–3 business days): €8.99
  • Express Shipping (2–3 business days): €17.99
  • Free Shipping (2–3 business days): on orders of €120.00 and over

United States

  • Standard Shipping (5–8 business days): €11.99
  • Express Shipping (3–5 business days): €19.99
  • Free Shipping (5–8 business days): on orders of €150.00 and over

Canada

  • Standard Shipping (5–8 business days): €11.99
  • Express Shipping (4–6 business days): €19.99
  • Free Shipping (5–8 business days): on orders of €150.00 and over

Oceania – Australia, New Zealand

  • Standard Shipping (5–8 business days): €15.99
  • Express Shipping (4–6 business days): €27.99
  • Free Shipping (5–8 business days): on orders of €150.00 and over

We currently ship only to the countries listed above.

3. International Customs, Duties, and Import Taxes

For orders shipped outside of the European Union, your shipment may be subject to local import duties, customs fees, and taxes (including local VAT/sales tax) upon reaching your destination country.

  • All additional customs clearance fees are the sole responsibility of the customer. Authentic Mystery Kit Limited has no control over these regional charges and cannot predict their exact amounts.
  • Tracking notification: As soon as your order leaves our facility, a shipping confirmation email containing a live tracking link will be sent to you. Please allow up to 48 hours for active tracking updates to appear.

4. Address Limitations

Our delivery partner networks cannot deliver to P.O. Boxes. Please provide a complete physical street address at checkout.

5. Damaged Shipments and Product Inquiries

If your delivery arrives physically damaged, please contact our support team immediately at info@authenticmysterykits.com with your order number and clear photographs of the item's condition. We assess transit damage promptly and arrange a replacement where appropriate.

For returns, please see our Refund Policy.