FREQUENTLY ASKED QUESTIONS

 

ORDERING

What is an Authentic Mystery Kit?

  • An Authentic Mystery Kit is a surprise football kit package — you get a genuine, authentic jersey from a real club or national team, but the team, league, and colours are revealed only when you open the box. It's the thrill of the unboxing! All kits are sourced as 100% brand-new, licensed merchandise.

How do I place an order?

  • Simply choose your kit tier, select your size, and complete checkout. The mystery does the rest.

Can I choose the team or league I receive?

  • No — that's the mystery! However, we know some rivalries run deep. You can leave a note in your cart before checkout to list one specific team you absolutely do not want to receive. We'll make sure the "Backroom Staff" keeps them out of your box.

What sizes are available?

  • We offer a full range of sizes for Men, Women, and Kids. Please refer to our size guide on each product page to find your best fit.

Can I order for someone else as a gift?

  • Absolutely — Mystery Kits make brilliant gifts for any football fan. You can ship directly to the recipient's address at checkout.

Do you offer gift wrapping?

  • Not currently, but the mystery unboxing experience is a gift in itself!

 

THE BOARDROOM (SUBSCRIPTIONS)

How does The Boardroom subscription work?

  • The Boardroom is our mystery kit subscription service operated by Authentic Mystery Kit Limited. Each cycle, a new authentic kit is selected by our Backroom Staff and dispatched to your door. It's the easiest way to build your collection with flat-rate, transparent pricing.

What subscription frequencies are available?

  • We offer three flexible cycles — monthly, bi-monthly, or quarterly. All three are available across our Men's, Women's, and Youth Academy divisions.

Is there an option to pay upfront?

  • Yes. While we focus heavily on rolling, flexible subscription cycles, you can also purchase our annual "Season Ticket" membership upfront. This allows you to lock in our maximum 15% discount for the year.

When will I be billed?

  • For rolling subscriptions, payment is automatically processed at the start of each cycle (monthly, bi-monthly, or quarterly) before your kit is dispatched. The exact recurring price is clearly displayed on the product page before you subscribe, as well as itemized down to the cent at checkout. There are no hidden sign-up fees or administrative charges.

Can I pause or cancel my subscription?

  • Rolling subscriptions can be paused or cancelled anytime from your account dashboard — no minimum terms, no cancellation fees. Changes must be made before your next billing date to take effect that cycle. If you choose to cancel your annual membership early, you are fully entitled to a pro-rata refund for any remaining, unsent kit cycles left on your term.

Will I receive the same kit twice?

  • We do our best to ensure variety across your subscription. While we can't guarantee it, our Backroom Staff tracks your dispatch history to keep the mystery fresh.

Can I use the team exclusion note with a subscription?

  • Yes — leave a note when you first subscribe. We'll keep it on file for every dispatch.

Can I upgrade from a rolling subscription to an annual membership?

  • Absolutely. If you're already on a rolling Boardroom subscription and want to lock in the 15% annual rate, simply cancel your current subscription before your next billing date and sign up for the Annual Boardroom membership. Your team exclusion note and dispatch preferences will carry over — just mention it at signup.

 

SHIPPING & DELIVERY

Where do you ship to?

  • We ship nationwide across Ireland, across the European Union, to the United Kingdom, and to selected international destinations including North America and Oceania.

Do you offer Click & Collect?

  • Yes! If you're local to Co. Meath, you can collect your order from us in Slane. Simply place your order online as normal and select Pickup at checkout. You'll receive a notification once your order is ready to collect from our registered facility at Creewood, Slane, Navan, Co. Meath.

How long does delivery take?

  • We offer fully tracked shipping methods with the following estimated transit windows:
    • Standard Shipping
      • Ireland & Northern Ireland: 2–3 business days
      • UK Mainland & Europe: 3–5 business days
      • Canada & USA: 5–8 business days
      • Oceania (Australia & New Zealand): 5–8 business days
    • Express Shipping
      • Ireland & Northern Ireland: 1-2 business days
      • UK & Europe: 2–3 business days
      • Canada, USA: 2-6 business days
      • Oceania (Australia & New Zealand): 4–6 business days
  • All orders are dispatched within 1 to 2 business days of purchase (Monday – Friday).

Can I upgrade to Express Shipping?

  • Yes! Express options are available at checkout for most regions. Pricing is calculated based on your order, size and location.

How much does shipping cost?

  • Shipping costs are clearly calculated and displayed at checkout based on your location and order size, starting at €4.99 for domestic standard delivery. Free shipping options apply automatically for orders reaching regional spend thresholds (€100+ for Ireland/UK, €120+ for EU, €150+ for International).

Will I receive a tracking number?

  • All shipping options, including our Standard tier, utilize fully tracked shipping methods. You will receive a shipping confirmation email containing your live tracking link as soon as your order leaves our facility.

What happens if my order is delayed?

  • If your order hasn't arrived within the estimated timeframe, contact us at info@authenticmysterykits.com and we'll investigate with our shipping partner.

Do you ship to PO Boxes?

  • Our delivery partner networks cannot successfully deliver to P.O. Boxes. Please ensure you provide a complete physical street address during checkout to guarantee successful delivery.

 

DUTIES & TAXES

Will I be charged customs?

  • EU Customers: No. Because we ship directly from Ireland, all orders within the European Union are treated as domestic shipments. There are no customs fees, import duties, or border delays for EU customers.
  • UK & International Customers: Orders shipped outside the EU may be subject to local regional VAT and customs duties levied by your country's authorities. These fees are the sole responsibility of the customer.

Is VAT included in the price?

  • Authentic Mystery Kit Limited operates as a registered Irish small business below the statutory threshold for VAT registration. Therefore, we do not add, collect, or charge VAT on any of our products. The price you see displayed on our online store is the exact final price of the item with zero hidden taxes. For international, non-EU customers, local regional import taxes may apply upon arrival.

I was charged unexpected customs fees — can you help?

  • Unfortunately, customs charges are outside our control and are levied by your local authorities. We recommend checking your country's import thresholds before ordering.

 

THE MYSTERY

What tier levels do you offer?

  • We offer three ways to build your collection:
    • The Club Structure: Single kit acquisitions for a one-off surprise package.
    • The Boardroom: Our mystery kit subscription service for long-term variety and up to 15% savings.
    • The Kit Portfolio: Bulk mystery bundles (2, 3, or 5 kits) for fans looking to expand their collection quickly with up to 15% savings.
  • Each option is fully available across our Men's, Women's, and Youth Academy divisions.

Are the kits authentic or replicas?

  • All kits are 100% authentic — genuine, officially licensed products manufactured by major sports brands for real football clubs and national teams.

What leagues and teams could I receive?

  • Kits are sourced from a massive selection of official leagues and nations worldwide — ranging from top-tier divisions like the Premier League and La Liga to global international sides and unique emerging leagues.

Could I receive a kit I already own?

  • While we do our best to curate a highly diverse range of teams for our repeat customers, it is possible to receive a jersey you already own. We cannot guarantee against duplicates if you place multiple separate orders over time, but you can always utilize our team exclusion note at checkout to avoid your rival clubs.

What condition are the kits in?

  • Every single jersey we supply is 100% brand new, unworn, pristine, and delivered in its original manufacturer packaging with all official retail tags attached.

Can I request a specific size after ordering?

  • No. Your required size must be selected correctly in your cart before finishing your checkout. Please double-check our detailed size guides on the product pages before completing your order.

Where is your product stock located?

  • All our items are physically stocked, meticulously inspected for quality, and dispatched directly by our team from our dedicated fulfillment facility in County Meath, Ireland. Authentic Mystery Kit Limited operates a genuine, local inventory infrastructure and we do not dropship.


RETURNS & REFUNDS

What is your return policy?

  • You have exactly 30 days from the confirmed delivery date of your package to request a return or exchange. To be eligible, your mystery jersey must be completely unworn, unwashed, in its pristine original condition, with all manufacturer retail tags attached, and inside its original packaging.

Can I return a kit because I don't like the team I received?

  • Yes. Your purchase is fully protected by Authentic Mystery Kit Limited. If you are unsatisfied with the team, league, or colours you unbox, you are welcome to return the item for a full product refund or an exchange within our standard 30-day window, provided the jersey remains completely unworn with all official tags attached.

How do I start a return?

  • You must email us at info@authenticmysterykits.com to log your return request before posting any items back to us. Our customer support team will provide you with the required return instructions and our secure fulfillment center return address in County Meath, Ireland.

Who pays for return shipping?

  • All return shipping costs are the sole responsibility of the customer. We strongly advise using a tracked shipping method, as Authentic Mystery Kit Limited cannot process refunds for return items that are lost in transit by your courier.

My kit arrived damaged — what do I do?

  • Please inspect your order upon arrival and contact us immediately at info@authenticmysterykits.com if an item is defective or damaged. Send your order number along with clear photographic proof of the issue. We will review your claim immediately to arrange an automated replacement kit or issue a full refund at no extra cost to you.

How long do refunds take?

  • Once your returned item is safely received at our facility, inspected, and approved by our staff, your refund will be processed back to your original payment method within 10 business days. Please note that your bank or credit card issuer may require additional processing days to post the transaction to your account.

Can I exchange my kit for a different size?

  • Yes. To exchange your kit for a different size, please contact us at info@authenticmysterykits.com to initiate a standard return. Once your original item is received and accepted at our facility, you can simply place a new order for the correct size on our store.

 

ACCOUNT & PAYMENTS

Do I need an account to order?

  • No. You are completely free to check out as a guest. However, creating a customer account makes it easier to track your real-time shipping progress and manage any future exchanges or returns seamlessly.

What payment methods do you accept?

  • We accept all major credit and debit cards (Visa, Mastercard, American Express, Maestro), PayPal, Shop Pay, Apple Pay, Google Pay, and Klarna through our secure checkout interface. Please note that alternative payment structures, such as Klarna, are entirely subject to their own standard third-party billing terms and payment schedules displayed clearly during checkout.

Is my payment information secure?

  • Yes, 100%. All transactions on our store are processed securely through Shopify Payments and our fully verified, encrypted payment gateways. Authentic Mystery Kit Limited never stores, views, or holds your private credit card details. Your entire checkout experience is fully protected by industry-standard Secure Sockets Layer (SSL) encryption protocols from end to end.

Can I use a discount code?

  • Yes. You can enter any valid promotional discount code in the dedicated field during checkout before submitting payment. Only one promotional discount code can be applied per individual order.

 

CONTACT & SUPPORT

How do I contact you?

  • You can email our customer support team directly at info@authenticmysterykits.com. We respond to all inquiries within 24 hours during our regular business operating hours (Monday – Friday).

Do you have a phone number?

  • Yes, you can reach the customer care team at Authentic Mystery Kit Limited by calling +353 87 364 2774. Our telephone support lines are open during our regular business hours, Monday – Friday from 9:00 AM to 5:00 PM (GMT / Irish Standard Time).

Do you work with influencers or brand ambassadors?

  • We love collaborating with active football content creators and brand ambassadors! If you want to work with us, please reach out to our team at info@authenticmysterykits.com with your social media handles and channel details.